10 Ways to Undermine Rapport

 

10 Worst Listening Practices:

1-    Pretends to be listening. There’s no exchange of energy because they are faking it.

2-    Gets triggered by emotional words so they overreact or backs off from their point.

3-    Easily bored when someone talks at a slower pace or they get spacey.

4-    Are distracted and change the subject back to them.

5-    Takes copious notes  as if observing a lab rat.

6-    Listens for facts only so they can make buyer wrong.

7-    Looks to prove their point with argument.

8-    Turns off when the topic is dry or doesn’t seem to go anywhere.

9-    Tunes out if buyer isn’t very articulate or savvy.

10- Backs away from difficult situations, hot emotions—prefers light banter without substance

Top 10 Active Listening Practices.

1-    Be Open- keep an open mind and don’t plan your rebuttal

2-    Find areas of interest even within “boring” discussions.   It’s up to you to make it interesting.

3-    Don’t judge a book by it’s cover. Even if they might stammer be sure to grasp the content.

4-    Be slow to fire back with proof. Be sure to pace it.

5-    Listen for the idea behind the idea.

6-    Be flexible. If you are a religious note taker try to jot down symbols for emotions you are picking up.

7-    Focus. Resist distractions, interruptions.

8-    Thought goes faster than speaking—weigh what you are hearing.

9-    Practice elongating your attention—read heady material, stare at a candle lit flame and think about empty your mind.

10- Translate “hot” words –listens to the impressions she receives.

Tip-Active listening posture is about being  on high alert and relaxed at the same time. Try a few “do’s” and watch how people respond better.

Increase Your Appeal

 

We have assets and we know it. I am talking about our sexuality and playing that card. Please don’t click away, you. With a company named “Sell it Like a Woman,” I can’t resist this topic, and I know it can be a polarizing powder keg. I believe we are different from men — Duh. Haven’t you experienced using the very same words only to find they have a different meaning to them? It can be both frustrating and kind of funny for all of us. And it validates that we are different; not better or worse — just different. We have some advantages that I want to illuminate so you might acknowledge them consciously and decide how or if you will use them.

It’s always interesting to get messages from unlikely places when I am thinking about what to blog about. This one came a couple of weeks ago when I was driving on the freeway and listening to the radio. I heard Catherine Hakim interviewed. She is the author of Erotic Capital, a sociologist and a professor at the London School of Economics. I was intrigued and titillated when she stressed the importance of tapping into your erotic side. Simultaneously I felt just a little annoyed when I thought “not this topic AGAIN.” To be transparent, I liked her explanation so I will share it with you because it’s real and we can be conscious about it.

Let’s be honest here: most of us know we can call upon our powers of attraction in the boardroom and the bedroom even if we don’t always play that card. The way Hakim frames it makes you reconsider cultivating your erotic appeal. She calls it the 4th dimension to social, cultural, and financial prowess because it capitalizes on personal career advancement.

Hakim’s controversial point of view is that erotic appeal combines sex appeal, fitness and social skills. I want to add brains in here but I didn’t write the book. She went on to state that erotic appeal could be used very well in politics, art and sports. I say, in business too. Do you dare?

I usually call it the “It factor,” an amalgamation of all your strengths, mystery and charisma. When we don’t repress our looks, social savvy and all our education and wisdom we increase our “It” factor. When we feel good, it is sexy. People move towards you like moths to a flame and respond to your vibe. I invite you not to downplay your charms — see them as value-added gifts and enjoy all the chances you can to use them. If you feel resistant, just notice it. Does it serve you? If not, I was helped and healed when I read Marion Woodman’s book, Conscious Femininity. It will open up your world, and today we need to access our womanliness too. Not only can you dazzle others, but you will also advance causes and light up other people, too. Your whole package makes it easier to put your ideas across and engage and enroll others.

Use the Power of the Pause.

 

A majority of us dread the sound of dead air. We try to fill up the quiet because it’s deafening. You are not alone here; pregnant pauses induce uncomfortable feelings. When we are presenting an idea and it is met with silence, our imaginations go wild. We believe the customer might say “I hate it,” “I hate you,” “This is the worst product idea I’ve ever heard,” “It costs way too much,” and “You are a fraud.”

So before we hear anything we might not like, sometimes we throw something in just to be sure they “get” what we are trying to put forth. We cut “fantasy” (because we don’t know if it’s true or not) bad news off at the pass. This is a sucker’s move.

When you propose something during what feels like an awkward moment of truth, and it gets quiet and they are contemplating – DO NOTHING. WAIT. Yes, it will seem like an eternity, but wait for a beat or two. Practice being with the quiet, and it will get easier. She who speaks first isn’t in the power position.

When the customer does respond, instead of employing a knee-jerk reaction, digest what she’s finally said. Buy time and clarify by asking, “Were you saying… ?” If you don’t wish to ask directly, you can be psychic and try to read into what they’ve just said by playing it back to them with your interpretation. If they say, “No, I didn’t mean it that way,” than either your listening is off or your prospect is confused, playing/testing you, or her/his phrasing is just unclear. That’s when you should ask them to repeat it. This way you get on the same page.

Try some self-psych self-talk by saying this: “I am able to handle whatever comes my way.” Make it a habit to count, “1, 1000, 2, 1000, 3, 1000,” in your head so you give customers time to formulate a reply. This also keeps you busy so you don’t blurt.

As you allow for more silent spaces when you have conversations with friends, kids, mates and customers, you will find how they enjoy being heard and trust you more. Once that happens, you can continue to advance the sales conversation and confidently head to the close.